14 Best Live Chat Tools for Customer Support

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Live chat is a way of interacting with your customers through online chat. This way, your executives can solve the customers’ problems immediately, promoting customer harmony and satisfaction. According to data, more than 50% of the customers prefer to interact via live chat while asking questions and the process of integration of a live chat tool is quite simple.

There are a lot of advantages to installing a live chat tool. Some of these are

  1. Better sentiment analysis
  2. The enhanced customer satisfaction rate
  3. Instant feedback and problem resolution

A personalized experience is the main USP of live chat. You can look at the live chat and help desk software by Kommunicate for more personalized features.

Now, choosing the best live chat tool might become difficult for you due to the many available options in the market. But to solve your problem, we have selected the 14 Best live chat tools you can consider for your organization. 

1. Olark

Olark is quite an affordable live chat tool with various features. As a user, you have the option of customizing your live chat form and the quality of automation through which you can set up pre-loaded starter messages that are derived from the behaviour, search history, and location of customers.

2. Pure Chat

Small and mid-sized businesses often use Pure Chat. The good part about this online chat tool is that it offers a 30-day free trial. You get the facility to use visitor analytics and contact history to have more productive and practical information.

3. Drift

Drift is a trendy name in the market of online chat tools and has all the qualities of a competent live chat tool. Through the help of targeting options, you can provide your website users with personalized content. Drift also offers an additional service called the Drift Playbook that provides extra benefits for converting your live chat user leads.

4. Response IQ

Response IQ is a different live chat tool than the others listed, as it is not an actual live chat tool. But this offers a pop-up widget that tells all the web users to request a call back within 27 seconds. Users can ask for a call back from the website by simply entering their contact numbers.

5. LiveChat

LiveChat is specifically meant for people looking to create and spot qualified leads. The prime features are transcripts, archives, reports, and multilingual chats. It is a good ticketing tool.

6. Intercom

An intercom is a multifunctional option that offers the facilities of both live chats and chatbots. Also, you can get access to various features such as product introduction, customer segmentation, and personalized content. 

7. SnapEngage

The best part of SnapEngage is that it can integrate with various CRM databases, and chats can be easily facilitated through channels such as Line and Messenger. Integration with CRM allows you to create a high-quality workflow.

8. Chart

Often, customers leave products abandoned in carts and end up not completing their purchase. Chart has created an online chat tool to call customers to complete their purchases. 

9. LiveAgent

LiveAgent is an all-in-one live chat tool that is quite inclusive regarding offering various services. It also provides a help desk solution with the ticketing tool as well. Also, if your goal is seamless integration with WordPress and similar websites, their Ruler Analytics deserves special mention as it is their integration with marketing attribution tools.

10. Sendinblue

This online chat tool is user-friendly yet competent enough to support a big business. This helps in improving the transparency in your marketing team and facilitates a better understanding of campaigns and channels. It also helps attract high-quality leads with live chat, and the derived data can be used to make intelligent decisions.

11. Freshchat

The main aim of the new chat is to focus on conversations and target the right thing at the right time. Like other online chat tools, Freshchat also supports automation and triggered messages to enhance purchases, email campaigning to improve customer engagement, and support lead generation through chatbots.

12. Zendesk Chat

Zendesk online chat software can link Zendesk directly with other options. While using this tool, you can also integrate any CMS meaning of your choice with sales teams. 

13. Zoho Desk

The primary purpose of this tool is to enhance customer service rather than targeting sales but even then, it has a lot of features that can benefit the sales of an organization. It allows new automation of the parts of the live chat that are slower such as gathering contact information and responding to questions asked rampantly.

14. Acquire.io

This one can be called an all-rounder live chat tool. It is great to initiate the onboarding of new customers. It also lets it respond personally to every message and offers a profile management tool.

Also Read: Why Businesses Are Fostering Data Analysis Tools In Modern World?

Wrapping Up

These are excellent online live chat tools and can benefit your organization in uncountable ways. They have a high return on investment as you will see many changes and profits in your business. Remember, despite having so many advantages, live chat also has some disadvantages. This may include the inability to highlight how conversation can be transformed into leads. Initially, you might also face some difficulty in integrating live chat into your website. You can learn how to plug in live chat on your website by kommunicate. It is essential to focus on how a live chat will benefit you as a business to decide if you should get one for yourself or not.

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