6 Essential Things That Everyone Needs To Know About Unified Communications

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Unified communications has only recently been recognised as an effective business service, something that the coronavirus pandemic has brought to light. However, many people still don’t know much about how unified communications as a service work, so for those of you who aren’t so sure, read on.

1. UC is a combination of communications 

The first thing that everyone should know about unified communications is that it’s a service that combines a series of communications, as the name suggests. It includes phone, message and video calling and chatting, making it one of the most effective communication systems there is. 

With the combined power of each type of communication, there is a single solution for everyone’s communication needs, ultimately making it easier for information to be shared. 

If you are interested in learning more about this, check out this beginners’ guide to unified communications. 

2. There is no on-premises hardware with UC 

Unlike with traditional PBX systems that need to be physically installed in an office and can end up costing a fortune, cloud based unified communications systems don’t require any hardware because it’s all housed inside data centres which are managed out of house. 

Not only does this prevent businesses from having to invest in IT staff, it also saves a lot of time and money. 

3. All communications can be found on any one device 

With the rise of remote and flexible working, less and less often do we see work happening just at an employees desk. Instead, work is happening all over the globe, meaning communication tools that can be accessed from anywhere are more important than ever, due to the ever rising popularity of remote and hybrid working.  Because unified communications are accessible on any device, employees can gain access to their communication tools whether they’re in the office or not. 

Read: How to Manage Your Money in Business: Tips and Strategies

4. UC makes it easy to manage in multiple locations 

As previously mentioned, with more and more people working out of the office, managing communications globally can become expensive and even more complicated. One way to reduce these issues is to invest in unified communications. 

Because unified communication systems are in the cloud, no admin is required to ensure multiple locations have access and service, meaning that anywhere with an internet connection will allow employees to access what they need, no matter where they are. 

Read: 6 Keys for Building a Global Business

5. UC can scale with your business

Many people don’t know that unified communications can be turned on and off as needed. In the same way that businesses don’t remain static, unified communications systems aren’t fixed either. Additionally, with UC you can add or remove users with the touch of a button instead of having to wait for service providers to get back to you! 

6. UC is a must for remote workers 

As businesses realise that productivity doesn’t necessarily require employees to be in the office, more employees are opting to work from home. Without the right methods of communication, this can be especially hard on both employee and employer, so unified communications provide remote workers and bosses with the right resources to be able to effectively communicate and collaborate at any time and from any place.  

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