5 Ways to FIX Netflix Error Code NW-2-5

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The Netflix error nw-2-5 is one of the errors that is encountered on a wide range of devices. It is the connectivity issue that points out that the device cannot connect with the Netflix server.

The error message that is displayed is, “Netflix has encountered an error. Retrying in X seconds. Code: NW-2-5.” If one faces a Netflix nw-2-5 error, it is important to find the reason and know how to fix it.

Reason For Netflix Error Code NW-2-5

If the user faces the Netflix error code nw-2-5, the main reasons behind this are:

✔ While using the public WiFi, Netflix is blocked.

✔ Slow internet speed.

✔ Poor WiFi connection.

✔ The issue with the router.

How to Fix Netflix Error Code NW-2-5

When you encounter the Netflix error code nw-2-5 while streaming on the platform, then the most important thing to check is the internet connectivity.

The best thing about Netflix nw-2-5 is that one can easily resolve it in various ways.

The most common solutions are:

Note: The methods are working only below these devices. Carefully follow all steps to fix Netflix error code NW-2-5.

Xbox oneSmart TvPS4
Samsung TvAmazon Fire StickSamsung Smart Tv
RokuWindows 10Virgin

1. Check Internet connectivity.

3. Verify the Internet Connectivity

When the Netflix error nw-2-5  is faced, the first thing to do is to check the internet connectivity. Some of the tips to check the same are:

➤ Check if Netflix is blocked while using public WiFi.

➤ While using the cellular data network or satellite Internet, try to shift to another network since they are slow.

➤ Test the internet speed and fix the slow speed.

➤ Restart the device for better connectivity.

➤ Restart the home network by unplugging the router and modem for 20-30 seconds and plugin again. 

2. Bypass Your Router.

2. Bypass Your Router

Sometimes the Netflix error nw-2-5 occurs when the device is not able to get the proper connectivity. In such a situation, bypassing the router can help resolve the issue by following the steps below:

➤ Turn off the device

➤ Plug the device directly into the modem using an Ethernet cable.

➤ Unplug the modem for a minimum of 30 seconds and plug it back in.

➤ Turn on the device.

➤ Try to access Netflix again.

3. Restart The Device.

1. Restart The Device

If the Netflix error nw-2-5 is displayed on the screen, try to restart the device with which the Netflix is connected. Switch the device off and wait for a couple of minutes.

Now restart the device and try connecting with Netflix again. One can follow the process 3-5 times as well to ensure the issue is resolved.

4. Verifying DNS Settings.

5. Verifying DNS Settings

There is a chance that the Netflix error nw-2-5 is caused due to the DNS settings. If this is the reason, then the steps to be followed will differ based on the type of device and Network.

For PlayStation

➤ Go to Settings, then Network Settings.

➤ Select Internet Connection Settings, then Ok.

➤ Go to Custom and select the connecting method, Wired or Wireless.

➤ If Wireless, then under the WLAN section, select Enter Manually. Now press the right directional button three times to get to IP Address Setting and select the Network.

➤ If Wired Connection, select Auto-Detect for Operation mode.

➤ Select Automatic for IP Address Setting, and then Do Not Specify (Do Not Set) for the DHCP Host Name.

➤ Select Automatic for DNS Setting and Automatic for MTU.

➤ Select Do Not Use for Proxy Server and Enable for UPnP.

➤ Press the X button to save the settings.

➤ Select Test Connection to check the working.

For Xbox 360

➤ Press the Guide button on the controller

➤ Go to Settings, then select System Settings.

➤ Select Network Settings.

➤ Select the Network, then Configure Network.

➤ Select DNS Settings, then Automatic.

➤ Turn the Xbox off and back on.

➤ Try Netflix again.

For Xbox One

➤ Select the Menu option

➤ Select Settings and click All Settings

➤ Select Network and go to Network Settings

➤ Go to Advanced Settings and select DNS Settings

➤ Select Automatic, then press the B button.

➤ Try Netflix again.

5. Contact the Internet Service Provider.

5. Contact the Internet Service Provider.

If none of the solutions seem to work to resolve the Netflix error code nw-2-5, then there are chances that the issue is caused by the ISP end. Connecting with the service provider and asking them to recheck the same can help resolve the problem.


Are you facing Netflix error code nw-2-5? If so, then make sure to check the internet connectivity and also check whether Netflix is blocked or not.

By following the simple steps, one can easily resolve the issue and get back to streaming the entertainment content in no time. If the problem still persists, connecting with customer service is a great option in the end.

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